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Bulk Billing
Multi Doctor Facilities

Patient health information Policy

All patient documents are private and confidential. It is Lifeline Medicals policy to maintain the security of personal health information at all times and to ensure that information is only available to authorized members of staff.

Lifeline Medicals abides by the Australian Privacy Principles (available to view

If you wish for your medical records to be transferred to Lifeline Medical a ‘Patient’s Signed Authority Form’ is to be completed and signed.

If you wish for any information to be released you are required to sign an 'Authority and Consent for Release of Medical Information Form'.

Communication Policy

We strongly urge you to make an appointment for all prescriptions as repeat prescriptions will not be issued by phone request. This decreases the risk of error such as drug name and strength of medications.

Drug interactions and control checks on your health problems need to be made by your Doctor. Your doctor will need to know all your current medications to ensure no contradictions occur.

Routine phone calls to Doctors are not encouraged. All calls will be screened by the nurse on duty. Urgent calls will be put through to the Doctor when available. Routine calls may be returned at the end of the practice day.

Lifeline Medicals does not transfer patient information via email unless it is securely encrypted according to industry and best practice standards.